Accident guides
Know your rights after a crash
Straight answers to the questions drivers ask in the hours and days after an accident.
- 6 min read
What to Do After a Car Accident in Victoria
A clear, step-by-step checklist for the minutes, hours and days after a car accident in Victoria — safety, details to swap, photos, police, towing and getting your car repaired.
Read the guide - 4 min read
Who Pays for a Hire Car After an Accident?
If the accident wasn’t your fault, the at-fault driver’s insurer pays for a comparable hire car while yours is repaired. Here’s how it works in Australia, and what the High Court said in 2021.
Read the guide - 5 min read
How Much Do Smash Repairs Cost?
What drives the cost of smash repairs, scratch repairs and resprays — and how to avoid paying at all when the accident wasn’t your fault.
Read the guide - 5 min read
Not at Fault? How to Claim Without Using Your Own Insurance
When another driver causes the accident, you can claim your repairs and a hire car directly from their insurer — no excess, no claim on your own policy. Here’s how it works in Victoria.
Read the guide - 4 min read
Can I Choose My Own Smash Repairer?
Whether you’re claiming on your own policy or against the at-fault driver’s insurer, you usually have a say in who repairs your car. Here’s what to check.
Read the guide
Crashed? Let’s get you sorted.
Send a few photos and the details. We’ll tell you your options, collect the car (or you drop it off) and take it from there.