Skip to content
Crash RepairsMelbourne Co

Smash repairs · Melbourne-wide pickup

Smash Repairs Melbourne — We Collect Your Car

A smash is stressful enough. You shouldn’t also have to find a panel shop, take a day off to drop the car in, and chase the insurer. Tell us what happened and we take it from there — pickup, repair, replacement car and the paperwork.

  • We collect — or you drop it off
  • Repairs by trusted partner workshops
  • Replacement car to keep you moving
  • We deal with the insurer for you

Smash repairs, minus the running around

Most smash repairers work the same way: you find them, drive or tow the car in, wait for a quote, then sort out how you’ll get around for the next week or two. We flipped that. You stay put — the repair comes to you. (Rather drop the car off yourself? That works too.)

Once you’ve sent us a few photos and the details, we arrange collection from your driveway or workplace, book the job in with one of our partner workshops, and keep you updated by text until your car is back outside your door.

What we repair

  • Collision damage — front, rear and side impacts
  • Bumpers, guards, doors, bonnets and boot lids
  • Dents, creases and scrapes from car parks and kerbs
  • Paint and clear-coat damage, colour matching and resprays
  • Lights, grilles, mirrors and other bolt-on parts
  • Pre-repair inspections and written quotes

Not sure if it’s worth fixing? Send photos anyway — we’ll tell you honestly whether it’s a quick fix, a proper repair or an insurance job.

Not your fault? You shouldn’t be out of pocket

If another driver caused the accident and they’re insured, their insurer is responsible for your repairs and a replacement car while yours is off the road. We handle the claim against their insurer, so in most cases you pay nothing and don’t touch your own policy or excess. See how not-at-fault claims work.

If you were at fault, or it was a single-car accident, we can still collect and repair your car — and give you a courtesy car — either through your own insurer (you have the right to choose your repairer on most policies) or as a private job with a written quote first.

How a smash repair works with us

  1. Send photos and the accident details online, or call us.
  2. We check who’s liable and explain your options before anything is signed.
  3. We collect your car (or you drop it off) and arrange a replacement car if you’re not at fault, or a courtesy car if you were.
  4. A partner workshop repairs it — you get updates by text.
  5. We return your car, and settle the claim with the insurer.

How it works

Four steps. Zero running around.

  1. Send us photos or give us a call

    Whatever’s easier — upload a few photos online or just call us. Two minutes.

  2. We check your options

    Not at fault, insurance or private — we explain it plainly before you sign anything.

  3. Pickup or drop-off

    We collect from your home or workplace, or you drop it off — whatever suits. And a replacement car to keep you moving.

  4. Repaired & returned

    A partner workshop fixes it, you get text updates, and we bring it back.

Not your fault?

The other driver’s insurer pays. Not you.

When someone else caused the accident and they’re insured, their insurer is responsible for your repairs and a comparable replacement car. No excess. No claim on your own policy. We handle it all.

  • No excess

    Nothing comes off your own policy.

  • Replacement car

    Comparable car, supplied by National Hire Car.

  • Pickup or drop-off

    We collect and return it, or you drop it off — your call.

  • We deal with them

    The at-fault insurer, the paperwork, the follow-ups.

FAQ

Smash Repairs: your questions

Do you have your own workshop?
We work with trusted partner workshops across Melbourne rather than a single shop. We collect your car (or you can drop it off), manage the repair from start to finish and return it to you — you deal with us the whole way through.
How much do smash repairs cost?
It depends on the damage, the parts and the paint work involved. If you’re not at fault and the other driver is insured, their insurer pays. Otherwise we give you a written quote before any work starts, so there are no surprises.
How long does a smash repair take?
Minor cosmetic work can be quick; structural repairs and jobs waiting on parts take longer. We give you an estimate with your quote and keep you updated by text, and we’ll aim to have you in a replacement car in the meantime.
Can I still use you if I’m claiming on my own insurance?
Usually, yes. Most comprehensive policies let you choose your own repairer, though some policies limit this or set conditions. Check your policy wording or ask your insurer — we’re happy to help you work it out.

Crashed? Let’s get you sorted.

Send a few photos and the details. We’ll tell you your options, collect the car (or you drop it off) and take it from there.