Accident replacement car · Not at fault

Not-at-Fault Car Hire: A Replacement Car While Yours Is Fixed

Losing your car after an accident someone else caused shouldn’t mean losing your week. When you’re not at fault and the other driver is insured, we arrange a comparable replacement car for as long as your car is being repaired — and recover the cost from their insurer.

Comparable to your own car
Delivered to you
For the length of the repair
No cost to you when not at fault

Get a quote from photos 0470 530 742

20-second check

Am I covered?

Was another vehicle involved?

General information only — eligibility depends on the other driver being insured and their insurer accepting liability.

Who pays for a hire car after an accident?

If the accident was the other driver’s fault, their insurer does. Your right to a replacement vehicle while yours is being repaired was confirmed by the High Court in 2021 (Arsalan v Rixon), including a car comparable to your own. More detail in our guide: who pays for a hire car after an accident.

Like-for-like, not “whatever’s left”

A comparable car means one that suits how you actually use yours: a ute for a tradie, a seven-seater for a family, an SUV if that’s what you drive. Replacement cars are supplied by our sister company, National Hire Car, and are matched to your needs as closely as the fleet allows.

How long can I keep it?

While your car is being repaired — or, if it’s written off, until the claim for your car is settled. We keep the hire to what’s reasonable and documented, because that’s what gets claims paid without arguments.

Hire car and repairs, together

Most replacement-car companies only do the car. We also collect your damaged car and manage the repair with a partner workshop, so there’s one business handling the whole thing and the hire ends as soon as your car is ready.

How it works

Four steps. Zero running around.

Send us photos or give us a call
Whatever’s easier — upload a few photos online or just call us. Two minutes.
We check your options
Not at fault, insurance or private — we explain it plainly before you sign anything.
Pickup or drop-off
We collect from your home or workplace, or you drop it off — whatever suits. And a replacement car to keep you moving.
Repaired & returned
A partner workshop fixes it, you get text updates, and we bring it back.

FAQ

Replacement Car: your questions

Do I pay anything for the replacement car?

When you’re not at fault, the other driver is insured and their insurer accepts liability, the hire is recovered from their insurer. You’re responsible for things like tolls, fines and fuel during the hire, and for damage caused while you’re using the car — the agreement explains the excess. We go through it with you before you sign.

Can I get a replacement car if I was at fault?

Yes — we offer courtesy cars to at-fault drivers too, because we keep you on the road at all times (subject to availability on the day). We’ll explain any cost before you take it. Some comprehensive policies also include a hire car after an at-fault accident, so check yours too.

How fast can I get a car?

Once liability and the other driver’s details are confirmed, we aim to get a car to you as quickly as possible, often the same day. Call us early — the sooner we know, the sooner you’re moving.

Crashed? Let’s get you sorted.

Send a few photos and the details. We’ll tell you your options, collect the car (or you drop it off) and take it from there.