1. Send us photos or give us a call
Send us a few photos through the online form, or give us a call — whichever is easier. If another driver was involved, include their name, registration and insurer if you have them.
2. We check your options — before you sign anything
We look at who’s likely to be liable and what that means for you: a not-at-fault claim against the other driver’s insurer, a claim on your own policy, or a private repair. You’ll get a written quote and a plain-English explanation of any agreement before anything is signed.
3. We collect your car — or you drop it off
We collect from your home, workplace or wherever the car is, at a time that suits you. Rather drop it off yourself? That’s fine — we’ll arrange a time and place with you. If you’re not at fault and eligible, a comparable replacement car (supplied by our sister company, National Hire Car) can be dropped off at the same time — and if you were at fault, we’ll arrange a courtesy car.
4. A partner workshop repairs it
Your car goes to one of our partner workshops, matched to the job. We manage the repair, deal with any insurer assessment, and send you text updates along the way.
5. We bring it back
When the repair is done we return your car and collect the replacement. For not-at-fault claims, we recover the repair and hire costs from the at-fault driver’s insurer. For insurance claims, you pay any excess your policy requires. For private jobs, you pay the quoted price.