General information only
The guides and information on this website are general in nature and are not legal, insurance or financial advice. Whether you can make a not-at-fault claim depends on the facts of your accident, the other driver being insured, and their insurer accepting liability.
Quotes and estimates
Estimates given from photos are indicative. A repair only proceeds on a written quote and, where relevant, a signed agreement. The terms of any repair, hire or claims agreement you sign with us or our sister company apply to that job.
Who does what
Crash Repairs Melbourne Co manages your repair and claim. Repairs are carried out by our partner workshops. Replacement cars are supplied by our sister company, National Hire Car, under its own hire agreement.
Insurers
We are an independent business. We are not an insurer and are not affiliated with or endorsed by any insurer mentioned on this website. Insurer names are used only to identify them, and their contact details are provided for your convenience — always confirm them against your policy documents.
Consumer guarantees
Nothing in these terms limits any rights you have under the Australian Consumer Law.