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Crash RepairsMelbourne Co
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Smash repairs · Panel beating · Not-at-fault claims

Crash Repairs Melbourne

We collect. We repair. You keep driving.

The old way: ring around panel shops, leave work early for quotes, drop the car off and find a way home. Our way: send us a few photos or give us a call — we come to you, handle everything and keep you on the road. Your day carries on as normal. Not your fault? The other driver’s insurer pays. At fault? Courtesy cars too.

Get a quote from photos0470 530 742
  • Pickup or drop-off
  • No excess when not at fault
  • On the road at all times

Step 1

We collect your car

From your driveway or workplace — or drop it off.

Your placeWorkshop

On the road at all times

A car while yours is fixed

  • Not at fault? Replacement car, no cost to you.
  • At fault? Courtesy car too.

  • We come to you

    Pickup across Melbourne — or drop it off if you prefer

  • On the road at all times

    Replacement car if not at fault, courtesy car if you were

  • We deal with the insurer

    The claim, the paperwork, the follow-ups

  • One point of contact

    Text updates from start to finish

How it works

The repair comes to you

Four steps and one point of contact. We collect your car — or you drop it off if that suits you better.

The full process

  1. Send us photos or give us a call

    Whatever’s easier — upload a few photos online or just call us. Two minutes.

  2. We check your options

    Not at fault, insurance or private — we explain it plainly before you sign anything.

  3. Pickup or drop-off

    We collect from your home or workplace, or you drop it off — whatever suits. And a replacement car to keep you moving.

  4. Repaired & returned

    A partner workshop fixes it, you get text updates, and we bring it back.

Not your fault?

The other driver’s insurer pays. Not you.

When someone else caused the accident and they’re insured, their insurer is responsible for your repairs and a comparable replacement car. No excess. No claim on your own policy. We handle it all.

Start a not-at-fault claim How it works

  • No excess

    Nothing comes off your own policy.

  • Replacement car

    Comparable car, supplied by National Hire Car.

  • Pickup or drop-off

    We collect and return it, or you drop it off — your call.

  • We deal with them

    The at-fault insurer, the paperwork, the follow-ups.

Not sure where you stand?

Find out in 20 seconds

Answer three quick questions and we’ll point you to the right path — not-at-fault claim, your own insurance, or a private repair. Whatever the answer, we can still fix your car — collected from you or dropped off.

20-second check

Am I covered?

  1. Was another vehicle involved?

General information only — eligibility depends on the other driver being insured and their insurer accepting liability.

Repairs

From a scuffed bumper to a smash

Every repair is quoted in writing first and carried out by a trusted partner workshop — collected and returned by us, or dropped off by you.

All repairs

Why people choose us

The old way vs our way

The old wayCrash Repairs Melbourne
Finding a repairerRing around panel shopsOne call or a few photos
Getting a quoteLeave work early to get quotesQuote from your photos — no trip needed
Getting the car thereDrop it off, find a way homeWe collect it — or you drop it off
The insurerChase them for weeksWe deal with them for you
A car meanwhileSort it out yourselfReplacement or courtesy car — on the road at all times
UpdatesRing the shop to askText updates without asking
Getting it backPick it up yourselfWe bring it back

Where we collect

Smash repairs near you, wherever you are

We collect from homes and workplaces across Greater Melbourne, the Mornington Peninsula and Geelong — or drop your car off if that’s easier.

All areas

Inner Melbourne

Western suburbs

Northern suburbs

Eastern suburbs

South-east

Bayside & southern suburbs

Mornington Peninsula

Geelong

Before you call your insurer

Crashed? Read this first

If the other driver was at fault, you may not need to claim on your own policy at all. Our plain-English guides explain your options for each major insurer — and give you their official claims contact.

We are independent and not affiliated with any insurer.

Accident guides

Know your rights after a crash

FAQ

Straight answers

Still unsure? Send photos with your question and we’ll come back to you.

More questions
How does it work if you don’t have your own workshop?
You deal with us from start to finish. We assess the damage, quote, collect your car (or arrange a drop-off), manage the repair with one of our trusted partner workshops, keep you updated and return your car. The partner workshop does the hands-on repair; we’re responsible for looking after you.
Do I really pay nothing if the accident wasn’t my fault?
When the other driver is at fault, they’re insured and their insurer accepts liability, the repair and replacement car costs are recovered from their insurer — not you. We check the details before you sign anything and explain what happens if a claim isn’t accepted.
Who supplies the replacement car?
Replacement cars are supplied by our sister company, National Hire Car. We match the car to yours as closely as the fleet allows.
Are you an insurance company?
No. We’re an independent repair and accident management business. We’re not owned by or affiliated with any insurer, and we act for you.
Can I drop my car off instead?
Yes. Most people like us to collect, but if dropping it off suits you better, just tell us when you send your quote request and we’ll arrange a time and place.
Which areas do you collect from?
Greater Melbourne, the Mornington Peninsula and Geelong. If you’re unsure, send your address with your quote request and we’ll confirm.
Can I use you if I was at fault?
Yes. We can repair your car through your own insurer (most policies let you choose your repairer) or as a private job with a written quote first. We keep you on the road at all times, so we’ll also give you a courtesy car while yours is repaired. Some policies include a hire car after an at-fault accident too.
How do I get a quote?
Use the online form — tell us what happened and upload a few photos. We’ll come back to you with your options and an estimate.
What if my car isn’t driveable?
Tell us when you contact us. We can arrange for it to be moved to a partner workshop. If a tow truck has already taken it, let us know where it is.

Crashed? Let’s get you sorted.

Send a few photos and the details. We’ll tell you your options, collect the car (or you drop it off) and take it from there.

Get a quote from photos0470 530 742