Independent guides · Not affiliated with any insurer
Crashed? Read this before you call your insurer
If the other driver was at fault, you may not need to claim on your own policy at all. Pick your insurer for a plain-English guide to your options and their official claims contact.
- Insured withNRMA Insurance?NRMA Insurance covers drivers right across Australia, including plenty of Victorians who moved from interstate.Read the guide
- Insured withRACV?RACV is Victoria’s motoring club, so if you were in a crash in Melbourne there’s a good chance either you or the other driver is insured with them.Read the guide
- Insured withAAMI?AAMI is one of the most common car insurers in Melbourne and is part of the Suncorp Group.Read the guide
- Insured withBudget Direct?Budget Direct is an online insurer; its car insurance claims are handled by its underwriter, Auto & General.Read the guide
- Insured withAllianz?Allianz insures cars directly and through many car dealers and brands, so check your policy documents to see who your claim is actually with.Read the guide
- Insured withYoui?Youi handles claims by phone, online and through its app.Read the guide
- Insured withSuncorp?Suncorp Insurance is part of the Suncorp Group, alongside brands like AAMI, Shannons and Bingle.Read the guide
- Insured withShannons?Shannons insures classic, enthusiast and prestige cars — vehicles that often take longer to repair and are harder to replace like-for-like.Read the guide
- Insured withBingle?Bingle is an online-only insurer — claims are lodged, managed and tracked online rather than by phone.Read the guide
These guides are written by Crash Repairs Melbourne Co, an independent repair and accident management business. We are not an insurer and are not affiliated with any insurer listed. Insurer names are used only to identify them.
Crashed? Let’s get you sorted.
Send a few photos and the details. We’ll tell you your options, collect the car (or you drop it off) and take it from there.